Description
Book SynopsisGet your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues.
Table of ContentsForeword: The Generations of Knowledge Management.
Preface.
Acknowledgments.
Chapter 1 The Human Touch.
Why This Book?
Terminology and Definitions.
Taking a Holistic View.
Getting into the Flow.
Case Study: ToolPool.
Chapter 2 Getting Started.
Project versus Initiative.
Team Structures.
Strategy and Assessment.
Big Bang or Small.
Chapter 3 Roles.
Who Should Introduce and Drive Knowledge Flow Management?
Who Should Worry about Knowledge Flow Management?
Knowledge Intermediaries.
Chapter 4 Basic Requirements for Successful Knowledge Flow Management.
Passionate Initiative Support.
Culture.
Trust.
Executive Support.
Multiple Drivers.
Chapter 5 Driving for Success.
Internal Marketing: The Myth of Build It and They Will Come.
The Pulse.
Keep It Simple.
Go Global: The Power of Scaling.
Motivation.
What If Your Knowledge Takes a Walk?
Chapter 6 Barriers.
Barriers Hindering the Flow.
Knowledge Is Power: How Long?
Sharing Knowledge Takes Effort.
I Need Two More Weeks.
Less Can Be More.
Legal Limitations.
Chapter 7 The Technology Trap.
Asset or Pointer.
Tools: Not Only Technology.
CoPs.
Skills Management.
“Knowledge Bases”.
Portals.
Open Space Technology.
Search.
Stories.
Knowledge Transfer Sessions.
Chapter 8 Measure and Analyze.
Measure to Get What You Want.
Measuring Quality.
Analyze Your Initiative.
Feed It Back.
Chapter 9 Knowledge Flow Management: The Next Generation.
The Role of Web 2.0++.
Social Media Internally.
What about 2020?
Special Roles and Jobs.
Stone Age: Creativity Leap through Communities.
Technical Infrastructures.
Chapter 10 Final Thoughts.
Appendix A: Key Success Factors.
Appendix B: Additional Resources.
About the Author.
Index.
