Description

Book Synopsis
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

Mapping Experiences

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    £999.99

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    A Paperback / softback by James Kalbach

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      Publisher: O'Reilly Media
      Publication Date: 30/11/2020
      ISBN13: 9781492076636, 978-1492076636
      ISBN10: 1492076635
      Also in:
      Computing User interface design and usability

      Description

      Book Synopsis
      This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

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