Description

Book Synopsis
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

Mapping Experiences

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    A Paperback / softback by James Kalbach

    £999.99

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      Book details

      Publisher O'Reilly Media
      Published 30 November 2020
      ISBN-13 9781492076636
      978-1492076636
      ISBN-10 1492076635
      Also in:
      Computing User interface design and usability

      Description

      Book Synopsis
      This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

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