Description

Book Synopsis
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

Mapping Experiences

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Order before 4pm today for delivery by Mon 19 Jan 2026.

A Paperback / softback by James Kalbach

15 in stock


    View other formats and editions of Mapping Experiences by James Kalbach

    Publisher: O'Reilly Media
    Publication Date: 30/11/2020
    ISBN13: 9781492076636, 978-1492076636
    ISBN10: 1492076635
    Also in:
    Computing User interface design and usability

    Description

    Book Synopsis
    This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

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