Description
Book SynopsisFast track route to mastering quality management
Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process
Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum
Includes a glossary of key concepts and a comprehensive resources guide
Table of ContentsIntroduction to Express Exec
Quality Matters
What is Quality and Quality Management
Have People Always Been Interested in Quality and in Measuring it?
Quality Management and the E-Dimension: What's the Connection?
What are the Implications of Globalization on Quality?
The State of the Art of Quality
Quality In Practice: Case Studies
Key Concepts and Thinkers of Quality and Quality Management
Quality and Quality Management Resources
Ten Steps to Making it Work
Frequently Asked Questions (FAQs)
Index
