Description
Book SynopsisLooking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations.
The specific aspects of operations are covered in detail:
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- Work practices.
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- Planning.
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- Resourcing.
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- Legislation.
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- Customer relations.
Trade Review"It is comprehensive, covering all aspects of operations management and is ideal as a first step into the subject ... The concept of competences is well explained and is likely to be a useful reference for supervisors."
Donna Green, Manager, Rover Group.Table of ContentsList of Figures.
Foreword.
Acknowledgements.
Introduction.
Setting Operations in Context.
The Operations Process.
Planning.
Organizing and Implementation.
Control.
Communicating with the Customer.
Managing Materials.
Managing the Working Environment.
Personal Competences.
References.
Further Reading.
Index.
