Description

Book Synopsis
Provides step-by-step management techniques for resolving conflicts and defusing interpersonal problems that invariably arise in the workplace. This revised and updated edition now covers the latest management trends, including team building, self-managed work teams and quality control.

Table of Contents
The Gateway to Effectiveness.

Building Blocks to Managing Assertively.

Supervisory Styles: Assertive--Aggressive--Passive.

Unblocking Your Assertiveness to Build Your Self-Esteem.

Listening.

Taking Risks.

Constructive Feedback: Criticism.

Saying No.

Handling Criticism.

Giving and Receiving Positive Feedback.

Payoffs for Success.

Bibliography.

Index.

Managing Assertively How to Improve Your People

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    A Paperback / softback by Madelyn Burley-Allen

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      View other formats and editions of Managing Assertively How to Improve Your People by Madelyn Burley-Allen

      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 26/05/1995
      ISBN13: 9780471039716, 978-0471039716
      ISBN10: 0471039713

      Description

      Book Synopsis
      Provides step-by-step management techniques for resolving conflicts and defusing interpersonal problems that invariably arise in the workplace. This revised and updated edition now covers the latest management trends, including team building, self-managed work teams and quality control.

      Table of Contents
      The Gateway to Effectiveness.

      Building Blocks to Managing Assertively.

      Supervisory Styles: Assertive--Aggressive--Passive.

      Unblocking Your Assertiveness to Build Your Self-Esteem.

      Listening.

      Taking Risks.

      Constructive Feedback: Criticism.

      Saying No.

      Handling Criticism.

      Giving and Receiving Positive Feedback.

      Payoffs for Success.

      Bibliography.

      Index.

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