Description

Book Synopsis
Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation.

Trade Review
From the first edition I can recommend the publication without reservation. - Manufacturing Engineer

Table of Contents
Introduction. Why quality? What is quality? How? Management ownership of quality and quality improvement. Quality implementation team. Quality training. Management by fact: measurement and the cost of non-quality. Corrective action. Quality council. Communication. What does a quality organization look like? Epilogue.

Making Quality Happen A Step By Step Guide To

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A Paperback / softback by R.M. McNealy

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    View other formats and editions of Making Quality Happen A Step By Step Guide To by R.M. McNealy

    Publisher: Chapman and Hall
    Publication Date: 31/03/1996
    ISBN13: 9780412735301, 978-0412735301
    ISBN10: 041273530X
    Also in:
    Management of specific areas

    Description

    Book Synopsis
    Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation.

    Trade Review
    From the first edition I can recommend the publication without reservation. - Manufacturing Engineer

    Table of Contents
    Introduction. Why quality? What is quality? How? Management ownership of quality and quality improvement. Quality implementation team. Quality training. Management by fact: measurement and the cost of non-quality. Corrective action. Quality council. Communication. What does a quality organization look like? Epilogue.

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