Description

Book Synopsis
Save your organization by building the skills to deal with difficult people

We all have to work with people we can''t stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can then devise effective strategies for diffusing unproductive and damaging behavior.

This book serves to change the mindset and behavior of people who deal with difficulty on a regular basis.

  • Wofford describes how through understanding our behavior differences and natural reactions to stress, that utilizing a plan based on these differences the difficulty simply seems to disappear
  • Advises everyone from frustrated executives to entrepreneurs tired of dealing wi

    Table of Contents

    Acknowledgments iv

    Introduction vii

    Author’s Note on Sources xi

    1 Bribes . . . in the Form of Sprinkles? 1

    2 Shifts . . . in Your Expectations 19

    3 Labels . . . That Actually Make Sense 43

    4 Maps . . . Showing Where Others Can Go before Being Told 65

    5 Praise . . . without Pom-Poms Unless That’s What They Need 89

    6 Clues . . . That You Can Finally Hear 113

    7 Hope . . . in What Others Intend Despite What They Do 135

    8 Wheels . . . of Motion Not Attached to a Bus 147

    9 Habits . . . That Help You Be You and Let Them Be Them 169

    Conclusion 187

    Appendix: CORE Snapshot™ 193

    About the Author 195

Make Difficult People Disappear

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    A Hardback by Monica Wofford

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      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 27/04/2012
      ISBN13: 9781118273807, 978-1118273807
      ISBN10: 111827380X

      Description

      Book Synopsis
      Save your organization by building the skills to deal with difficult people

      We all have to work with people we can''t stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can then devise effective strategies for diffusing unproductive and damaging behavior.

      This book serves to change the mindset and behavior of people who deal with difficulty on a regular basis.

      • Wofford describes how through understanding our behavior differences and natural reactions to stress, that utilizing a plan based on these differences the difficulty simply seems to disappear
      • Advises everyone from frustrated executives to entrepreneurs tired of dealing wi

        Table of Contents

        Acknowledgments iv

        Introduction vii

        Author’s Note on Sources xi

        1 Bribes . . . in the Form of Sprinkles? 1

        2 Shifts . . . in Your Expectations 19

        3 Labels . . . That Actually Make Sense 43

        4 Maps . . . Showing Where Others Can Go before Being Told 65

        5 Praise . . . without Pom-Poms Unless That’s What They Need 89

        6 Clues . . . That You Can Finally Hear 113

        7 Hope . . . in What Others Intend Despite What They Do 135

        8 Wheels . . . of Motion Not Attached to a Bus 147

        9 Habits . . . That Help You Be You and Let Them Be Them 169

        Conclusion 187

        Appendix: CORE Snapshot™ 193

        About the Author 195

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