Description
Book SynopsisShared Service Centers (SSCs) support the management of administratively complex enterprises. Originating in the private sector, SSCs have increasingly been adopted in the public sector in an effort to reduce administrative costs, improve the quality of public services, reduce the risk of management error and make better use of human resources.
The first book to thoroughly examine the organization, development and effectiveness of the shared service market in local governments across Poland, this study explores the process of creating SSCs, the key elements of unit management, the barriers and threats to both the creation and operation of SSCs, and the strategic technological solutions that local governments have utilized in shared service provision.
The author argues that the implementation of SSCs represents the initial stage on the way to improving the effectiveness of public and local government administration, while stressing that further organizational changes and standardization processes are needed to achieve greater effectiveness, in a conclusion which makes essential reading for both practitioners in local government and scholars across the fields of public management, administration and economics.
Trade Review'An excellent guide to the process of efficient and safe creation of shared service centers in local government structures.' -- Robert Karaszewski, Head of the Business Excellence Department, Faculty of Economic Sciences and Management, Nicolaus Copernicus University in Toruń, Poland
"A must-read for all interested parties, in particular the management bodies of local government units, SSCs directors, auditors and public sector specialists." -- Alicja K. Reuben, Department of Economics, New York University, Abu Dhabi
"The author not only has significant scientific achievements… but also has extensive professional experience covering the management of [shared services] units, their organization and creation, as well as auditing." -- Roberta Pellegrino, Department of Mechanics, Mathematics and Management, Politecnico di Bari, Italy
Table of ContentsChapter 1. Idea and purpose of creating a shared services centre Chapter 2. Development of the shared services market Chapter 3. Development of the market of shared services in the local government sector in Poland Chapter 4. Benefits and threats to the implementation of the shared service market model in local governments Chapter 5. Use of IT infrastructure by self-government shared service centers
