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Book Synopsis
The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world''s voice capital, and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world''s favored location for voice. It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives

Lives on the Line How the Philippines became the

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    A Hardback by Jeffrey J. Sallaz

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      Book details

      Publisher Oxford University Press Inc
      Published 9 May 2019
      ISBN-13 9780190630652
      978-0190630652
      ISBN-10 0190630655
      Also in:
      Asian history Law Industrial relations and trade unions law

      Description

      Book Synopsis
      The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world''s voice capital, and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world''s favored location for voice. It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives

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