Description
Book SynopsisTable of ContentsIntroduction 1
Part 1: Understanding Lean Six Sigma 5
Chapter 1: Defining Lean Six Sigma 7
Chapter 2: Understanding the Principles of Lean Six Sigma 27
Part 2: Lean Six Sigma Foundations 43
Chapter 3: Identifying Your Process Customers 45
Chapter 4: Understanding Your Customers’ Needs 55
Chapter 5: Understanding the Process 73
Chapter 6: Managing People and Change 97
Part 3: Understanding Performance and Analyzing the Process 109
Chapter 7: Gathering Data 111
Chapter 8: Presenting Your Data 133
Chapter 9: Identifying Root Causes 153
Chapter 10: Identifying Non-Value-Adding Steps and Waste 167
Chapter 11: Getting the Process to Flow 179
Part 4: Improving and Innovating 191
Chapter 12: Thinking Differently and Generating Solutions 193
Chapter 13: Discovering the Opportunity for Prevention 203
Chapter 14: Introducing Design for Six Sigma 217
Chapter 15: Discovering Design Thinking 235
Chapter 16: Applying Agile to Lean Six Sigma Projects 247
Part 5: Deploying Lean Six Sigma and Making Change Happen 257
Chapter 17: Running Rapid Improvement Events and Solving Problems with DMAIC 259
Chapter 18: Ensuring Everyday Operational Excellence 269
Chapter 19: Leading the Deployment and Selecting the Right Projects 279
Chapter 20: Putting It All Together: Checklists to Support Your DMAIC Project 297
Part 6: The Part of Tens 311
Chapter 21: Ten Tips for Best-Practice Project Storyboards 313
Chapter 22: Ten Pitfalls to Avoid 319
Chapter 23: Ten (Plus One) Places to Go for Help 327
Index 335
