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Book Synopsis
In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

Lead With Your Customer, 2nd Edition: Transform

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    £27.28

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    Order before 4pm today for delivery by Tue 7 Jul 2026.

    A Paperback / softback by Mark David Jones, J. Jeff Kober

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      Publisher: American Society for Training & Development
      Publication Date: 21/03/2019
      ISBN13: 9781947308848, 978-1947308848
      ISBN10: 194730884X

      Description

      Book Synopsis
      In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

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