Description

In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

Lead With Your Customer, 2nd Edition: Transform Culture and Brand into World-Class Excellence

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£28.68

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Paperback / softback by Mark David Jones , J. Jeff Kober

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In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class... Read more

    Publisher: American Society for Training & Development
    Publication Date: 21/03/2019
    ISBN13: 9781947308848, 978-1947308848
    ISBN10: 194730884X

    Number of Pages: 272

    Non Fiction , Business, Finance & Law

    Description

    In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

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