Description
Book Synopsis
The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work.
Increasingly, high-conflict peopleespecially narcissists and bulliesare showing up in the workplace. It''s All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP).
Based on Bill Eddy''s high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
This book belongs in every leader’s library. Although I believe there’s a pearl of good in everyone, some people’s pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be able to keep the focus on solutions rather than arguments.”
Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level
