Description
Book SynopsisIntegrated Marketing Communications in Risk and Crisis Contexts present a culture centered model for examining risk and crisis communication within the context of IMC to provide a more robust understanding of myriad cultural variables affecting the perception of risk and crisis messages and the means by which these messages are processed by different publics, particularly multicultural and international groups. While the conceptualization of what constitutes IMC has been broad, from the perspective of risk and crisis communication, the focus is quite specific: All communication and messages created and disseminated in a risk or crisis situation must be carefully created and strategically presented if the intended outcomes associated with the publics' responses are to be realized by the sender of the messages.
Trade Review"By emphasizing the cultural approach, this book brings an essential perspective into the field of risk and crisis communication. In today’s globalized and multicultural societies, understanding cultural differences is critical to the design of effective risk and crisis messages. Littlefield, Sellnow & Sellnow present a general understanding of how culture is an important prerequisite for successful communication, but also deliver in-depth analyses of contemporary crises, which show why messages are more or less effective with different culturally diverse groups. This is an inspiring work and a must-read for both communication practitioners and scholars."
-- Bengt Johansson, University of Gothenburg
Table of ContentsCONTENTS
Chapter 1 – Situating Culture and Integrated Marketing in Risk and Crisis Communication
Chapter 2 – The Cultural Imperative in Risk and Crisis Communication Best Practices
Chapter 3 – Building the Cultural Model of Risk and Crisis Communication
Chapter 4 – The IDEA Model of Instructional Risk and Crisis Communication
Chapter 5 – The Culture Neutral Approach
Chapter 6 – The Culturally Sensitive Approach
Chapter 7 – The Culture Centered Approach
Chapter 8 – Implications of Emphasizing Culture in Risk and Crisis Communication
Chapter 9 – The Need for an Ethical Framework
Chapter 10 – Future Directions for Situating Culture in Risk and Crisis Communication
