Description
Book SynopsisSeparates fact from fiction for what makes an employee indispensable
When trying to move ahead or even just keep a job, there are actions that would be of great advantage to any employee and there are strategies that are just plain stupid. Interestingly enough, the stupid strategies are used twice as frequently in corporate America. Indispensable By Mondaygoes beyond conventional wisdom to reveal and impart the skills and behaviors that any employee at any level of any organization can implement to bring substantial dollars to the company.
Author Larry Mylerand organizational performance consulting firm VitalSmarts asked 1,800 corporate leaders to identify the bottom-line behaviors that would make employees essential to their organizations. Now, Myler distills what he learned for every employee and employer. Indispensable By Monday outlines the profit-producing behaviors that distinguish workers who add value from those who don''t, such as
Table of Contents
Foreword Joseph Grenny xi
Preface xv
Acknowledgments xvii
Part 1 Help Your Company, Help Yourself 1
What’s in It for You? 3
What Does Indispensability Look Like? 4
Employed? Keep the Job You Have. . . . Unemployed? Get the Job You Want 6
1,800 Business Leaders Can’t Be Wrong: What Your Boss Wants You to Do 9
Do You Bring in More Than You Cost? 12
All Dollars are Not Created Equal: How to Find the Most Valuable Ones 18
The Résumé That Speaks Volumes: Capture Your Contributions 19
Death of the Suggestion Box: May It Rest in Pieces 22
Part 2 Pull Money out of Thin Air 29
Creating Unexpected Profit is Always Your Best Strategy 31
Profit Source 1: Yes, There are Still Costs to Be Cut 31
Profit Source 2: Ansoff Revisited—How to Harvest More Money from Customers 47
Profit Source 3: Refunds and Rebates—Get ’Em While They’re Hot 54
Profit Source 4: Improve Every Process and Earn by Every Improvement 57
Profit Source 5: Catch Costly Mistakes Quickly, Before They Get Out the Door 64
Profit Source 6: If Mistakes Do Get Out the Door, Recover Lost Customers 68
Profit Source 7: Print Money at Work by Doing Your Own Job Better 73
Profit Source 8: How I Spent My Summer Vacation— Finding $500,000 in New Zealand 82
Profit Source 9: Supply Your Suppliers with Profit— Let Them Supply Discounts in Return 88
Profit Source 10: Become Indispensable to Customers by Giving Them Money 90
Profit Source 11: Improve Company Cash Flow and Become a Hero 92
Profit Source 12: Give Your Company an Unexpected Competitive Advantage 100
Profit Source 13: Should You Work More for Less Money or Work Less for More? 114
Profit Source 14: Soft Skill, Solid Results 130
Part 3 Making It All Work . . . Starting Monday Morning 133
Problem Solving: Generate Only the Highest Value Solutions 135
The New and Improved Performance Appraisal 139
If You’re in Sales, Outsell Everyone Else 141
If You’re a Leader, Lead Toward Increased Profits 145
Everything You Need to Know about Accounting—and It’s Not Much 152
About the Author 161
Notes 163
Index 165
