Description

Book Synopsis
This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain.

Incident Management for Operations

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Order before 4pm today for delivery by Sat 10 Jan 2026.

A Paperback / softback by Rob Schnepp, Ron Vidal, Chris Hawley

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    Publisher: O'Reilly Media
    Publication Date: 25/06/2017
    ISBN13: 9781491917626, 978-1491917626
    ISBN10: 1491917628
    Also in:
    Software testing and verification

    Description

    Book Synopsis
    This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain.

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