Description

Book Synopsis
This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

Table of Contents
Human Resources--The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.

Human Resource Management in the Hospitality

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A Hardback by Frank M. Go, Mary L. Monachello, Tom Baum

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    View other formats and editions of Human Resource Management in the Hospitality by Frank M. Go

    Publisher: John Wiley & Sons Inc
    Publication Date: 27/03/1996
    ISBN13: 9780471110569, 978-0471110569
    ISBN10: 0471110566
    Also in:
    Personnel and human resources Travel guides: hotel guides

    Description

    Book Synopsis
    This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

    Table of Contents
    Human Resources--The Key to Service Quality.

    Communication.

    Leadership.

    Motivation.

    Conflict Resolution.

    Stress and Coping.

    Decision Making.

    Training Structure.

    Organization Development.

    Strategy Formulation and Planning for Implementation.

    Appendix.

    Bibliography.

    Glossary.

    Index.

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