Description

Book Synopsis
This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

Table of Contents
Human Resources--The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.

Human Resource Management in the Hospitality

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    A Hardback by Frank M. Go, Mary L. Monachello, Tom Baum

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      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 27/03/1996
      ISBN13: 9780471110569, 978-0471110569
      ISBN10: 0471110566

      Description

      Book Synopsis
      This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

      Table of Contents
      Human Resources--The Key to Service Quality.

      Communication.

      Leadership.

      Motivation.

      Conflict Resolution.

      Stress and Coping.

      Decision Making.

      Training Structure.

      Organization Development.

      Strategy Formulation and Planning for Implementation.

      Appendix.

      Bibliography.

      Glossary.

      Index.

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