Description
Book SynopsisComprehensive guidance toward HR functions in hospitality
Employee excellence is a cornerstone of success in the hospitality industry, and the human resources department is the backbone of good business. Human Resource Management for the Hospitality Industry covers all aspects of the HR function and the ways in which it meets the unique needs of restaurants, hotels, and related businesses. From staffing and unions to health and safety, communication, conflict resolution, and more, the role''s responsibilities are clearly defined and explained. Relevant legal statutes and supplementary resources provide the highly practical guidance HR professionals can use immediately on the job.
Table of ContentsHUMAN RESOURCE FUNCTIONS.
Staffing.
Analyzing and Designing Jobs.
Training.
Evaluating Employees.
Working Successfully with Unions.
Employee Compensation.
Health and Safety.
MANAGING STAFF.
The Nature of Management and Leadership.
Communicating.
Developing a Positive, Motivating Organizational Climate.
Managing a Diverse Work Force.
Building a Team.
Managing Change and Resolving Conflicts.
Disciplining Employees.
Delegation.
Managing Service.
Appendices.
Index.
