Description
Book SynopsisToo often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation.
How to Resolve Conflict Effectively, Leader?s Guide from the popular
60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
- Get tension right out on the table
- Figure out what?s bothering the other person
- Communicate the real, underlying concerns
Table of ContentsIntroduction.
Program Overview.
Program Outline.
Program Directions.
Facilitation Tips.
References.
About the Authors.
Pfeiffer Publications Guide.
