Description
Book SynopsisThe complete guide to painless, mutually profitable performanceappraisals. How to do a Superior Performance Appraisal For anybodywho equates doing a performance appraisal with a dentalappointment, here''s a complete guide to painless, mutuallyprofitable appraisals. Written by bestselling management author andFortune 1000 consultant William S. Swan, it shows you how totransform what traditionally has been a source of potentialconflict among managers and staff members, into a productive andmutually profitable process for both employer and employee.
* A systematic, step-by-step guide to conducting appraisals thatreduces defensiveness and conflict while increasing quality andproductivity
* All the nuts and bolts of doing an appraisal: data collecting,avoiding errors, knowing EEO guidelines, and much more
* Packed with useful checklists, information sheets,and sampledialogues, including a model performance appraisal formincorporating what has been proven to be the most powerfula
Table of ContentsPerformance Appraisal Systems.
What Goes Wrong and Why: Eight Common Appraisal Errors.
RECOMMENDED APPROACH TO PERFORMANCE MANAGEMENT.
The Swan Approach to Performance Management.
Setting Good Performance Objectives.
Defining Performance Factors.
Creating an Employee Development Plan.
How to Make Your Organization's System Work.
Writing the Appraisal.
THE PERFORMANCE APPRAISAL DISCUSSION.
Preparing for the Discussion and Building a ProductiveAtmosphere.
Structuring the Performance Appraisal Discussion.
Listening Skills.
Questioning and Probing Techniques.
How to Cope with Defensiveness and Facilitate ProblemSolving.
Conducting Fair and Legal Performance Appraisals.
Index.
