Description
Book SynopsisDON T LET PROBLEM PEOPLE GET TO YOU! Whether it s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack.
Trade ReviewEverything Hasson writes about is practical and easy to understand, making it ideal for anybody who sometimes finds it hard to talk to people (February 2015, PA Life)
Table of ContentsIntroduction vii
Part One Dealing With Difficult People 1
1 Difficult People and Their Difficult Behaviour 3
2 Is It You? 17
3 Communicating With Difficult People 45
4 Standing Up to Difficult People 67
Part Two Putting It Into Practice 91
5 Dealing With Direct Hostility 93
6 Dealing With Indirect Hostility 117
7 Dealing With Passive People 143
Part Three When All Else Fails 161
8 Dealing With Impossible People 163
Conclusion 185
About the Author 189
Acknowledgements 191
Index 193
