Description
Book SynopsisLaurie Mullins is a consultant and author specialising in management and organisational behaviour, and managing people at work. Laurie was previously a principal lecturer at the University of Portsmouth Business School where he led the behavioural and human resource management group.
Penny Dossor is a senior lecturer in hospitality management, organisational behaviour and cross cultural awareness at the University of Portsmouth Business School.
Table of ContentsChapter 1 – Nature and scope of the hospitality industry
Chapter 2 – Understanding the nature of the workforce
Chapter 3 – Diversity management
Chapter 4 – Organisational goals and structure
Chapter 5 – Defining management
Chapter 6 – Nature of leadership
Chapter 7 – Workforce motivation and involvement
Chapter 8 – Managing through groups and teams
Chapter 9 – Managing challenging situations
Chapter 10 – Managing the changing environment
