Description
Book SynopsisExplores the design and leadership of groups, providing detailed descriptions of twenty-seven diverse work groups--including task forces, top management groups, production teams, and customer service teams--to offer insights into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.
Table of ContentsIntroduction: Work Teams in Organizations: An Orienting Frameword.
TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS.
Fairfield Coordinating Group (R. Eisenstat).
Corporate Restructuring Team (S. Cohen).
Hilltop Hospital Top Management Group (S. Cohen).
Summary: Top Management Groups (R. Eisenstat & S. Cohen).
TASK FORCES: ACCOMPLISHING ONE-SHOT PROJECTS.
The Students (C. Gersick).
The Bankers (C. Gersick).
Credit Analysis Team (M. Davis-Sacks).
Summary: Task Forces (C. Gersick & M. Davis-Sacks).
PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE.
The Tracking Team (M. Davis-Sacks).
Fairfield Systems Group (R. Eisenstat).
Airline Maintenance Group (D. Denison).
Summary: Professional Support Groups (M. Davis-Sacks, et al.).
PERFORMING GROUPS: PLAYING TO AUDIENCES.
Detroit STring Quartet (T. Butterworth).
Children's Theatre Company (S. Friedman).
University Athletic Teams (W. Kahn).
New Haven Nighthawks (J. Wood).
Summary: Performing Groups (T. Butterworth, et al.).
HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE.
Operating Room Nurses (D. Denison & R. Sutton).
Midwest Federal Correctional Institution (A. Perkins & D. Abramis).
Mental Health Treatment Teams (R. Shaw).
Summary: Human Service Teams (A. Perkins, et al.).
CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES.
Beer Sales and Delivery Teams (R. Saavedra).
Flight Attendant Teams (S. Cohen & D. Denison).
Summary: Customer Service Teams (R. Saavedra, et al.).
PRODUCTION TEAMS: TURNING OUT THE PRODUCT.
Compressor Team Start-Up (R. Eisenstat).
Airline Cockpit Crew (R. Ginnett).
Semiconductor Manufacturing Team (D. Abramis).
28. Summary: Production Teams Conclusion: Creating More Effective Work Groups in Organizations (J. Hackman).
