Description
Book SynopsisGlobal Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why they are the world's leading IT outsourcing gurus. the most comprehensive work on IT outsourcing to date.
Trade Review"...this is one of the best books I have read on this or any other IT-related subject in along time... If you only read one book on outsourcing this year, make it this one." (Supply Management, 12th April 2001) "excellent book ..." (IT Week, 16th April 2001) "instant classic" (IT Week, 16th July 2001) Star Rating (Excellent) Book of the Month (Computer Bulletin, November 2001)
Table of ContentsAcknowledgements
Introduction
Chapter One: Overview
Chapter Two: Global Trends and Practices: An Assessment
Chapter Three: Case Studies in Mega-Contracting (A) South Australia and Dupont
Chapter Four: Case Studies in Mega-Contracting (B) British Aerospace and UK Inland Revenue
Chapter Five: Proven Practices in Evaluating and Negotiating IT Outsourcing Deals
Chapter Six: Making IT Sourcing Decisions: A Framework
Chapter Seven: Preparing for Outsourcing: Risk Mitigation for Business Advantage
Chapter Eight: Preparing for Outsourcing: The Core IT Capabilities Framework
Chapter Nine: Managing Stakeholder Relationships Across Six Phases
Chapter Ten: In Conclusion: Future Outsourcing
Notes
Appendix A 1999/2000 Survey Findings From the USA and UK
Appendix B Case Studies Profiles
Guide to Authors' Publications on IT Outsourcing
Index
