Description

Book Synopsis
The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex.

Table of Contents

Introduction Striving for Perfection in an Imperfect World 1

Chapter 1 The Meaning of Six Sigma 5

Chapter 2 The Customer's Point of View 31

Chapter 3 Outside-In Thinking 61

Chapter 4 The Nature of Quality 91

Chapter 5 Product and Service Defects 117

Chapter 6 Improving Process Systems 139

Chapter 7 Striving for Consistency 165

Chapter 8 Exceptions and Rules 185

Glossary 205

Notes 209

Index 211

Getting Started in Six Sigma

    Product form

    £16.19

    Includes FREE delivery

    RRP £17.99 – you save £1.80 (10%)

    Order before 4pm today for delivery by Thu 6 Aug 2026.

    A Paperback / softback by Michael C. Thomsett

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Getting Started in Six Sigma by Michael C. Thomsett

      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 03/12/2004
      ISBN13: 9780471668114, 978-0471668114
      ISBN10: 0471668117

      Description

      Book Synopsis
      The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex.

      Table of Contents

      Introduction Striving for Perfection in an Imperfect World 1

      Chapter 1 The Meaning of Six Sigma 5

      Chapter 2 The Customer's Point of View 31

      Chapter 3 Outside-In Thinking 61

      Chapter 4 The Nature of Quality 91

      Chapter 5 Product and Service Defects 117

      Chapter 6 Improving Process Systems 139

      Chapter 7 Striving for Consistency 165

      Chapter 8 Exceptions and Rules 185

      Glossary 205

      Notes 209

      Index 211

      Recently viewed products

      © 2026 Book Curl

        • American Express
        • Apple Pay
        • Diners Club
        • Discover
        • Google Pay
        • Maestro
        • Mastercard
        • PayPal
        • Shop Pay
        • Union Pay
        • Visa

        Login

        Forgot your password?

        Don't have an account yet?
        Create account