Description

Book Synopsis
This book provides an introduction to Total Quality Management (TQM) and its principles. TQM is a management approach that focuses on continuous improvement of processes and products to enhance customer satisfaction. The book covers topics including TQM implementation, quality control, team-building, and customer service. It is an essential guide for professionals seeking to improve their organization's quality management system and increase customer loyalty.

Table of Contents
  • Chapter 1 Historical Evolution and Essentials of TQM
  • Chapter 2 Principles of TQM
  • Chapter 3 Total Quality Management and Standardization
  • Chapter 4 Tools and Techniques to Achieve TQM
  • Chapter 5 Measurement of Quality in Total Quality Management
  • Chapter 6 Policy Deployment and Implementation of TQM
  • Chapter 7 Challenges and Barriers to Total Quality Management
  • Chapter 8 Productivity of Total Quality Management

Fundamentals of TQM

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£87.20

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RRP £109.00 – you save £21.80 (20%)

Order before 4pm tomorrow for delivery by Tue 23 Dec 2025.

A Paperback / softback by Gabriel Afemei

1 in stock


    View other formats and editions of Fundamentals of TQM by Gabriel Afemei

    Publisher: Arcler Press
    Publication Date: 29/02/2024
    ISBN13: 9781774697696, 978-1774697696
    ISBN10: 1774697696
    Also in:
    Quality Assurance

    Description

    Book Synopsis
    This book provides an introduction to Total Quality Management (TQM) and its principles. TQM is a management approach that focuses on continuous improvement of processes and products to enhance customer satisfaction. The book covers topics including TQM implementation, quality control, team-building, and customer service. It is an essential guide for professionals seeking to improve their organization's quality management system and increase customer loyalty.

    Table of Contents
    • Chapter 1 Historical Evolution and Essentials of TQM
    • Chapter 2 Principles of TQM
    • Chapter 3 Total Quality Management and Standardization
    • Chapter 4 Tools and Techniques to Achieve TQM
    • Chapter 5 Measurement of Quality in Total Quality Management
    • Chapter 6 Policy Deployment and Implementation of TQM
    • Chapter 7 Challenges and Barriers to Total Quality Management
    • Chapter 8 Productivity of Total Quality Management

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