Description

Book Synopsis
This book provides an introduction to Total Quality Management (TQM) and its principles. TQM is a management approach that focuses on continuous improvement of processes and products to enhance customer satisfaction. The book covers topics including TQM implementation, quality control, team-building, and customer service. It is an essential guide for professionals seeking to improve their organization's quality management system and increase customer loyalty.

Table of Contents
  • Chapter 1 Historical Evolution and Essentials of TQM
  • Chapter 2 Principles of TQM
  • Chapter 3 Total Quality Management and Standardization
  • Chapter 4 Tools and Techniques to Achieve TQM
  • Chapter 5 Measurement of Quality in Total Quality Management
  • Chapter 6 Policy Deployment and Implementation of TQM
  • Chapter 7 Challenges and Barriers to Total Quality Management
  • Chapter 8 Productivity of Total Quality Management

Fundamentals of TQM

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    £87.20

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    RRP £109.00 – you save £21.80 (20%)

    Order before 4pm today for delivery by Thu 25 Jun 2026.

    A Paperback / softback by Gabriel Afemei

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      View other formats and editions of Fundamentals of TQM by Gabriel Afemei

      Publisher: Arcler Press
      Publication Date: 29/02/2024
      ISBN13: 9781774697696, 978-1774697696
      ISBN10: 1774697696
      Also in:
      Quality Assurance

      Description

      Book Synopsis
      This book provides an introduction to Total Quality Management (TQM) and its principles. TQM is a management approach that focuses on continuous improvement of processes and products to enhance customer satisfaction. The book covers topics including TQM implementation, quality control, team-building, and customer service. It is an essential guide for professionals seeking to improve their organization's quality management system and increase customer loyalty.

      Table of Contents
      • Chapter 1 Historical Evolution and Essentials of TQM
      • Chapter 2 Principles of TQM
      • Chapter 3 Total Quality Management and Standardization
      • Chapter 4 Tools and Techniques to Achieve TQM
      • Chapter 5 Measurement of Quality in Total Quality Management
      • Chapter 6 Policy Deployment and Implementation of TQM
      • Chapter 7 Challenges and Barriers to Total Quality Management
      • Chapter 8 Productivity of Total Quality Management

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