Description
Book SynopsisAn inside look at leadership practices that enabled the world''s leading shipping company to outthink and outperform its competition
Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees.
Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges.
Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that hig
Trade Review
“…well written and surprisingly readable…essential reading on business courses.” (EN Magazine, September 2005)
"The book provides a blueprint for building and sustaining an innovation culture that engages every employee." (Supply Management, 8th September 2005)
Table of ContentsPreface ix
Acknowledgments xiii
About the Author xv
Introduction xix
Chapter 1 Innovating and Outperforming the Competition 1
Chapter 2 FedEx’s Innovation Journey 19
Chapter 3 Why Organizations Do Not Innovate 41
Chapter 4 The Five Dimensions of an Innovation and Performance Culture 61
Chapter 5 Engage Employees in the Enterprise 83
Chapter 6 Expect and Help Employees to Continually Grow 101
Chapter 7 Create a Secure Environment for Expression and Acceptance of Creative Ideas 127
Chapter 8 Encourage Collaborative Development of Creative Ideas 155
Chapter 9 Tap Employees’ Commitment 173
Conclusion: Continuing to Lead the Way 193
Bibliography 199
Index 203
