Description

Book Synopsis
Most universities do not teach meta-thinking so it is logical that company thinkers may not really understand how to think and decide upon important issues. This volume explores how such thinking can be employed to improve the thinking of those who are responsible for core performance.

Table of Contents
Where is the action?, P. Andersson, H. Kjellberg; narratives and case process research, P. Andersson; integrating marketing models with quality functional deployment, S. Aungst et al; stakeholder value creation and firm success, O. Koll; building effective buyer-seller dyadic relationships, M.W. Preis et al; trust and business-to-business e-commerce communications and performance, P. Ratnasingam; examining internationalization of the professional services firm, M.A. Skaates; business-to-business customer value and satisfaction, R.B. Woodruff, D.J. Flint; meta-evaluation, A.G. Woodside, M.Y. Sakai.

Evaluating Marketing Actions and Outcomes

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    A Hardback by Arch G. Woodside

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      Publisher: Emerald Publishing Limited
      Publication Date: Publication Date: 04/09/2003
      ISBN13: 9780762310463, 978-0762310463
      ISBN10: 0762310464

      Description

      Book Synopsis
      Most universities do not teach meta-thinking so it is logical that company thinkers may not really understand how to think and decide upon important issues. This volume explores how such thinking can be employed to improve the thinking of those who are responsible for core performance.

      Table of Contents
      Where is the action?, P. Andersson, H. Kjellberg; narratives and case process research, P. Andersson; integrating marketing models with quality functional deployment, S. Aungst et al; stakeholder value creation and firm success, O. Koll; building effective buyer-seller dyadic relationships, M.W. Preis et al; trust and business-to-business e-commerce communications and performance, P. Ratnasingam; examining internationalization of the professional services firm, M.A. Skaates; business-to-business customer value and satisfaction, R.B. Woodruff, D.J. Flint; meta-evaluation, A.G. Woodside, M.Y. Sakai.

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