Description

Book Synopsis
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.

Table of Contents

Preface.

1. The BPO Revolution.

2. Identifying and Selecting the BPO Opportunity.

3. Identifying and Managing the Costs of BPO.

4. Vendor Selection and Contracting.

5. Managing BPO-Related Change.

6. Infrastructure Considerations and Challenges.

7. Business Risks and Mitigation Strategies.

Index.

Essentials of Business Process Outsourcing

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    A Paperback / softback by Thomas N. Duening, Rick L. Click

    £34.00

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    RRP £42.50 – you save £8.50 (20%)

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      Book details

      Publisher John Wiley & Sons Inc
      Published 3 May 2005
      ISBN-13 9780471709879
      978-0471709879
      ISBN-10 0471709875

      Description

      Book Synopsis
      This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.

      Table of Contents

      Preface.

      1. The BPO Revolution.

      2. Identifying and Selecting the BPO Opportunity.

      3. Identifying and Managing the Costs of BPO.

      4. Vendor Selection and Contracting.

      5. Managing BPO-Related Change.

      6. Infrastructure Considerations and Challenges.

      7. Business Risks and Mitigation Strategies.

      Index.

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