Description
Book SynopsisMaster the interpersonal side of management to enhance productivity and boost success Engagement is the manager''s essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You''ll learn alongside the story''s manager as she uses the model to find artful solutions to problems that could have easily derailed her cha
Table of Contents
PREFACE xiii
INTRODUCTION xvii
SURE Rules of Engagement xx
How to Use This Book xxv
PART I REALITY 1
CHAPTER 1 The Choice 3
CHAPTER 2 The Boss 5
CHAPTER 3 A Single Step 7
INTERLUDE 1 Coping with Bullies 8
PART II BEGINNINGS ARE EVERYTHING 15
CHAPTER 4 The Motley Crew 17
CHAPTER 5 SOS 20
CHAPTER 6 The Ally 23
INTERLUDE 2 Managing the Boss 25
PART III COMPLEX CHARACTERS 33
CHAPTER 7 Madison 35
CHAPTER 8 Data 39
CHAPTER 9 Underperforming 41
CHAPTER 10 The Check-in 44
INTERLUDE 3 Learning with Tenacity 49
PART IV THE PLOT THICKENS 55
CHAPTER 11 Clarity 57
CHAPTER 12 Checking It Twice 59
CHAPTER 13 Production 62
INTERLUDE 4 Leading with Purpose 65
PART V FIX OR FOLD 71
CHAPTER 14 Sales 73
CHAPTER 15 A Warning from Michael 77
CHAPTER 16 Hate Your Boss? 79
CHAPTER 17 In Sheep’s Clothing 82
CHAPTER 18 Fire Your Star? 86
CHAPTER 19 Back to the Boss 90
INTERLUDE 5 Move On? Push Out? 92
PART VI TEAM WORK 99
CHAPTER 20 The Game Plan 101
INTERLUDE 6 A SURE Tour de Force 106
PART VII A HAPPY ENDING? 111
CHAPTER 21 The New Boss 113
EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT 117
The SURE Principles: Remember the Basics 120
Conclusion 125
THE SKILLS OF ENGAGEMENT TUTORIAL 126
Stop, Look, and Learn 128
Unhook 136
Revise the Script 146
Engage—Evolve or Exit 150
NOTES 155
ACKNOWLEDGMENTS 166
ABOUT THE AUTHORS 169
INDEX 173
