Description

Book Synopsis
Number one motivating factor in worker performance is not monetary compensation, but respect and recognition of personal effort. The authors show how to pin down the key to unlocking the high achiever in this warm and full of insight work, enabling managers to continuously inspire extraordinary performance

Table of Contents

Introduction xi

PART ONE

1 The Heart of Leadership 3

2 The Seven Essentials of Encouraging 15

3 The Encouragement Index 33

PART TWO

4 The First Essential: Set Clear Standards 45

5 The Second Essential: Expect the Best 61

6 The Third Essential: Pay Attention 73

7 The Fourth Essential: Personalize Recognition 89

8 The Fifth Essential: Tell the Story 99

9 The Sixth Essential: Celebrate Together 113

10 The Seventh Essential: Set the Example 129

PART THREE

11 Finding Your Voice 145

12 150 Ways to Encourage the Heart 151

Notes 177

Acknowledgments 187

The Authors 191

Index 195

Encouraging the Heart

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    £14.25

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    RRP £15.00 – you save £0.75 (5%)

    Order before 4pm tomorrow for delivery by Mon 17 Aug 2026.

    A Paperback / softback by James M. Kouzes, Barry Z. Posner

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      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 25/03/2003
      ISBN13: 9780787964634, 978-0787964634
      ISBN10: 0787964638

      Description

      Book Synopsis
      Number one motivating factor in worker performance is not monetary compensation, but respect and recognition of personal effort. The authors show how to pin down the key to unlocking the high achiever in this warm and full of insight work, enabling managers to continuously inspire extraordinary performance

      Table of Contents

      Introduction xi

      PART ONE

      1 The Heart of Leadership 3

      2 The Seven Essentials of Encouraging 15

      3 The Encouragement Index 33

      PART TWO

      4 The First Essential: Set Clear Standards 45

      5 The Second Essential: Expect the Best 61

      6 The Third Essential: Pay Attention 73

      7 The Fourth Essential: Personalize Recognition 89

      8 The Fifth Essential: Tell the Story 99

      9 The Sixth Essential: Celebrate Together 113

      10 The Seventh Essential: Set the Example 129

      PART THREE

      11 Finding Your Voice 145

      12 150 Ways to Encourage the Heart 151

      Notes 177

      Acknowledgments 187

      The Authors 191

      Index 195

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