Description
Book SynopsisUsing this definition, he analyzes the process of empowerment by examining the verbal and nonverbal interactions in three mediation cases, identifying the patterns of communication through which empowerment does or does not occur.
Table of ContentsAcknowledgments Introduction: Three Faces of Empowerment Brief History of Dispute Mediation in the United States Empowerment and Neutrality: Problematic Virtues in Mediation Practice Conclusion Empowerment: a Communication Perspective Theoretical Perspective: The Language Game of Mediation Method Conclusion Case Study: Peter and Anne Introduction Description and Interpretation of Participant Meanings Explanation: Logics of Interaction Critique: An Assessment of Empowerment Case Study: Roy and Jane Introduction Description and Interpretation of Participant Meanings Explanation: Logics of Interaction Critique: An Assessment of Empowerment Case Study: May and Ally Introduction Description and Interaction of Interpretation of Participant Meanings Explanation: Logics of Interaction Critique: An Assessment of Empowerment Conclusion: A Critique of Empowerment in Dispute Mediation Neutrality and Empowerment Expressive and Utilitarian Individuals Empowerment and the Mediation Model of Conflict Management Implications Appendix A: CMM Interpretation of a Mediation Manual Appendix B: Excerpts from Mediation Techniques (1984) Bibliography
