The concepts, models, checklists, and playbook you''ll review are based on the author''s many years of experience, lessons learned, and proven outcomes. IT organizations want to improve their employee experience but don''t know how and this is the must have book for those who don''t know where to start. More than two-thirds of today''s jobs require good digital and IT skills from employees. The expectations&n
Table of ContentsIntroduction (introduction to the topic and why Employee centric IT is needed)
○ Chapter 1: From Technology Centric to Employee Centric IT
■ Dysfunctions of IT
■ Understanding Employees as Humans and not data points
○ Chapter 2: Employee Experience and its core pillar – Employee Centric IT
■ Why Employees are Forgotten
■ Dimensions of Employee Centric IT
■ Trust Equation
Part 1: Winning Employees’ Hearts (Covering the activities to achieve the first part of the trust equation which is winning the hearts)
○ Chapter 3: Winning the Engagement
■ Employee Engagement
■ Community Engagement
■ Summary and Self-Assessment
■ Checklist for Winning the Engagement
○ Chapter 4: Winning the Support
■ Focused and employee-centered “care”
■ Listening
■ Summary and Self-Assessment
■ Checklist for Winning the Support
○ Chapter 5: Winning the Culture
■ Communication
■ Collaboration
■ Technology
■ Summary and Self-Assessment
■ Checklist for Winning the Culture
Part 2: Winning Employees’ Minds (Covering the activities to achieve the second part of the trust equation which is winning their minds)
○ Chapter 6: Winning the Operations
■ Data Driven
■ Education Driven
■ Personas
■ Productivity Driven
■ Summary and Self-Assessment
■ Checklist for Winning the Operations
○ Chapter 7: Winning the Transformation
■ Priming of the change
■ Change Impact Analysis
■ Summary and Self-Assessment
■ Checklist for Winning the Transformation
○ Chapter 8: Winning the Innovation
■ Incremental
■ Radical
■ Summary and Self-Assessment
■ Checklist for Winning the Innovation
Part 3: Winning your IT Team (steps to take to win IT team’s acceptance of the change needed towards employee-centricity and how to achieve it)
○ Chapter 9: Winning the IT Team’s Structure
■ Summary and Self-Assessment
■ Checklist for Winning the Structure
○ Chapter 10: Winning the IT Team’s processes
■ Summary and Self-Assessment
■ Checklist for Winning the Processes
○ Chapter 11: Winning the IT Talent & Skills
■ Summary and Self-Assessment
■ Checklist for Winning the Talent & Skills
○ Chapter 12: Winning the IT Leadership & Culture
■ Collaboration
■ Psychological Safety
■ Summary and Self-Assessment
■ Checklist for Winning the Leadership & Culture
Part 4: Evangelizing Employee Centric IT in your organization (Putting all the steps together in a playbook to be used in implementing Employee centricity in an organization)
○ Chapter 13: Implementing & Scaling Employee Centric IT for your Company
■ Preparation
■ Implementation
■ Lessons Learnt and Pitfalls
○ Chapter 14: How to deal with the Hybrid Way of working and Employee Centricity
○ Chapter 15: There is no End in Sight
● Conclusion
