Description
Book SynopsisRichard Blundel is a senior lecturer in Enterprise Development at the Open University and a member of the Centre for Public Leadership and Social Enterprise (PuLSE).
Kate Ippolito is an educationalist at the Royal College of Physicians. Previously she was Education Development Projects Manager at Brunel University and Oral Communication coordinator for the LearnHigher Centre of Excellence in Teaching and Learning.
David Donnarumma, a new co-author for this edition, is the teaching qualifications manager at Trinity College, London. Previously he was a lecturer in English language teaching at the Open University.
Table of Contents1 Perspectives on communication
PART I PRINCIPLES OF COMMUNICATION
2 Breaking barriers: communication in practice
3 Using words: verbal communication
4 Making pictures: non-verbal communication
5 Developing arguments: persuasive communication
6 Establishing a dialogue: interactive communication
7 Making connections: organisational communication
PART II COMMUNICATION IN PRACTICE
8 Letters, e-mail and text messages
9 Reports, briefing papers and summaries
10 Advertisements, promotions, news releases and exhibitions
11 Interviews, questioning and listening
12 Presentations and audio-visual technologies
13 Meetings, teams and negotiations
14 Communication in perspective
