Description
Book SynopsisJohn Gattorna has been working in corporate logistics networks and enterprise supply chains for 30 years. He's one of the most influential contemporary thought leaders' in the field. Many global companies have adopted his model, with significant results: a doubling of margins; big increases in revenue through increased customer satisfaction; and lower cost-to-serve across the board as a result of identifying and eliminating unnecessary over-servicing.
Table of ContentsPraise for Dynamic Supply Chains
A word about the title: Time for a reality check and a leap of faith
Foreword
Preface: The power of reading and ‘thought leadership’
Author’s acknowledgements
Publisher’s acknowledgements
Introduction: Starting with the end in mind
Part 1: Developing supply chain strategy
Ch. 1 Coping with market volatility: the ‘new normal’
Making the case for a new paradigm in supply chain design
Ch. 2 Customer conversations: looking from the ‘outside-in’
How to reduce complexity and associated costs
Ch. 3 Designing supply chain strategies
How to formulate strategies that reduce cost and improve service
Ch. 4 Internal cultural capability
How to align internal capabilities to propel multiple supply chains
Ch. 5 Leading from the front
How to revolutionise supply chain performance through inspired leadership
Ch. 6 Designing responsive organization structures
How to get your people working together, and focused on customers
Part 2: Configuring supply chains to maximize performance
Ch. 7 Collaborative supply chains: demand-side
How to nurture the relationships cherished by truly ‘collaborative’ customers
Ch. 8 Lean supply chains: demand-side
How to routinely deliver lowest cost outcomes for customers
Ch. 9 Agile supply chains: demand-side
How to design and deliver capacity for a fast response
Ch. 10 Campaign supply chains: demand-side
How to deliver-in-full-on-time, every time, to project sites
Ch. 11 Fully Flexible supply chains: demand-side
How to design for major unexpected disruptions
Ch. 12 Supplier conversations: supply-side
How to give the supply-side better customer visibility
Ch. 13 ‘Hybrid’ supply chains
How to bring the demand-side and supply-side together
Part 3: Executing supply chain management
Ch. 14 New outsourcing business models that drive value
How to turbo-charge supply chain operations
Ch. 15 Service sector supply chains
How to apply proven supply chain principles in the service sector
Ch. 16 The new world order
How to set your Agenda for the decade ahead
Ch. 17 Joining the dots to create dynamic institutions
How to move from an operations mindset to full ‘business transformation’
Afterword: Ending with the future in mind
Endnotes
Selected bibliography
A word about the author
Index
