Description

This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing needs over time. Furthermore, as your company develops learning relationships with its customers, it should be able to retain their business virtually forever.

Do You Want to Keep Your Customers Forever?

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£9.09

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Paperback / softback by Joseph B. Pine , Don Peppers

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This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and... Read more

    Publisher: Harvard Business Review Press
    Publication Date: 02/03/2010
    ISBN13: 9781422140277, 978-1422140277
    ISBN10: 142214027X

    Number of Pages: 96

    Non Fiction , Business, Finance & Law

    Description

    This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing needs over time. Furthermore, as your company develops learning relationships with its customers, it should be able to retain their business virtually forever.

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