Description
Book SynopsisThe book that bridges the chasm between communication and understanding in negotiations For years Peter Nixon worked with people from all walks of life, teaching them the art of negotiation. But it soon became apparent that the issue was not negotiation itself, but dialogue between parties.
Trade ReviewNixon has found the crux of what is causing many businesses and organisations to fail in our skittish times a profound and timely work, whose importance cannot be overstated. (The Star Online, 12th May 2012)
Table of ContentsIntroduction What Is Dialogue Gap? 1
Part I Dialogue Gap
Chapter 1 How Dialogue Gap Arose 39
Chapter 2 The Implications of Dialogue Gap 85
Part II Dialogue Solutions
Chapter 3 How to Get the Right People to Dialogue on the Right Issues 139
Chapter 4 Dialogue Leader Behaviors 163
Chapter 5 Dialogue Time and Space 229
Part III Dialogue Leadership
Chapter 6 The Cost of Failed Dialogue 251
Chapter 7 Sustaining Dialogue 269
Chapter 8 Dialogic Leadership 315
Conclusion 333
Appendix A What Prevents Effective Dialogue? 337
Appendix B Organizational Dialogue Assessment 345
Appendix C Dialogue Skill Practice Activities 359
Acknowledgments 371
About the Author 375
Index 377
