Description
Book SynopsisA practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.
A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration.
--Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean''s Executive Professor of Leadership, Leavey School of Business, Santa Clara University
Craig Runde and Tim Flanagan use th
Table of Contents
Preface: What’s a Hands-On Guide and Why Should
I Be Interested? ix
1 Introduction 1
2 Cognitive Aspects of Conflict 11
3 The Emotional Side of Conflict 33
4 Engaging Conflict Constructively 71
5 Team Conflict Competence 139
6 Organizational Conflict Competence 215
Resources 243
References 249
The Authors 253
Index 255
About the Center for Creative Leadership 267
