Description
Book SynopsisThrough ten stories of struggles and successes in social sector organizations,
Design Thinking for the Greater Good shows how collaborative creativity can shake up even the most entrenched bureaucracies—and provide a practical roadmap for readers to implement these tools. This book will help today's leaders in their pursuit of creative solutions.
Trade ReviewThis is a timely work in that it parallels interest in applying effective business principles and practices to the nonprofit and government sector. It also aligns business with the idea of doing well and doing good. -- Toni Ungaretti, Johns Hopkins School of Education There is no doubt in my mind that Jeanne Liedtka is a leader in the fields of design thinking, human centered design, and innovation in general. -- Reinhold Steinbeck, Center for Design Research, Stanford University Liedtka's process of design thinking can be applied to the normally conservative and entrenched public, social, and educational sectors to start to solve big messy problems. -- David E. Smith, Center for Design Innovation
Table of ContentsPart I. Why Design Thinking? 1. Catalyzing a Conversation for Change 2. How Do We Get There from Here? A Tale of Two Managers Part II. The Stories 3. Igniting Creative Confidence at US Health and Human Services 4. Including New Voices at The Kingwood Trust 5. Scaling Design Thinking at Monash Medical Centre 6. Turning Debate into Dialogue at the US Food and Drug Administration 7. Fostering Community Conversations in Iveragh, Ireland 8. Connecting-and Disconnecting-the Pieces at United Cerebral Palsy 9. The Power of Local at the Community Transportation Association of America 10. Bridging Technology and the Human Experience at the Transportation Security Administration 11. Making Innovation Safe at MasAgro 12. Integrating Design and Strategy at Children's Health System of Texas Part III. Moving into Action: Bringing Design Thinking to Your Organization 13. The Four-Question Methodology in Action: Laying the Foundation 14. The Four-Question Methodology in Action: Ideas to Experiments 15. Building Organizational Capabilities Notes
