Description
Book SynopsisStanley E. Fawcett is the John B. Goddard Endowed Chair in Global Supply Chain Management at Weber State University. Stan taught at Michigan State University and Brigham Young University before joining Weber State. Stan is an innovative, award-winning teacher who has taught academic and executive programs in Asia, Europe, and North and South America. He has published more than 130 articles and six books on supply chain topics. His research has recently appeared in the following leading journals: Decision Sciences Journal, Journal of Business Logistics, Journal of Finance, Journal of Small Business Management, and Journal of Supply Chain Management. Stan is the coeditor-in-chief of the Journal of Business Logistics. Stan's two core philosophies are mentoring and collaboration. His greatest satisfaction as an academic comes from helping colleagues and students achieve higher levels of personal and professional success.
Table of Contents
- Chapter 1 Meeting Customers’ Real Needs: The Nature of Service System Design
- Chapter 2 Fulfilling Orders: The Nature of Modern Order Cycle Management
- Chapter 3 Developing a Winning Customer Fulfillment Strategy
- Chapter 4 Configuring the Network for Successful Fulfillment
- Chapter 5 Implementing an Enabling Technology Strategy
- Chapter 6 Assessing Performance for Success and Improvement
- Endnotes
- Index
