Description
Book SynopsisRoy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for
The Guardian,
The Sunday Times, The Telegraph and other national papers and management periodicals. He is based in Surrey, UK.
Table of Contents
- Chapter - 01: A short course in human relations;
- Chapter - 02: The seven classic difficult types;
- Chapter - 03: Dealing with difficult bosses;
- Chapter - 04: Dealing with difficult colleagues;
- Chapter - 05: Dealing with difficult staff;
- Chapter - 06: Massaging the egotists;
- Chapter - 07: Handling aggressive people;
- Chapter - 08: Deaing with laziness;
- Chapter - 09: Beating the bullies at their own game;
- Chapter - 10: Moaners, groaners and critics;
- Chapter - 11: Perfectionists can be a pain;
- Chapter - 12: Manipulating the manipulators;
- Chapter - 13: Morale, attitude and how was it for you;
- Chapter - 14: Fault-finders and nit-pickers;
- Chapter - 15: Gossip - A bush fire you can do without;
- Chapter - 16: The customer is always right – really?;
- Chapter - 17: Complaints: we love them;
- Chapter - 18: e-difficut@yourplace;
- Chapter - 19: Social networking;
- Chapter - 20: If things don’t change they’ll stay the same;
- Chapter - 21: A fast-track guide to conflict and how to handle it;
- Chapter - 22: And, finally, finally…
