Description

Book Synopsis
Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not just the direct customer interface. Hewett's new book provides a highly practical guide designed to enable busy managers to achieve instant results. Broken down into 30 key areas, the book offers an easy reference tool which can be applied in almost any business context. Customer-Centricity is the new buzzword in management circles. This book shows readers at all levels how to put it into practice.

Trade Review
"Stephen is a customer guru for our times." Mark Price, MD, Waitrose

Customers Are The Agenda: A Practical Guide to

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    A Paperback / softback by Stephen Hewett

    20 in stock

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      View other formats and editions of Customers Are The Agenda: A Practical Guide to by Stephen Hewett

      Publisher: Management Books 2000 Ltd
      Publication Date: 16/04/2013
      ISBN13: 9781852527181, 978-1852527181
      ISBN10: 1852527188
      Also in:
      Sales and marketing

      Description

      Book Synopsis
      Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not just the direct customer interface. Hewett's new book provides a highly practical guide designed to enable busy managers to achieve instant results. Broken down into 30 key areas, the book offers an easy reference tool which can be applied in almost any business context. Customer-Centricity is the new buzzword in management circles. This book shows readers at all levels how to put it into practice.

      Trade Review
      "Stephen is a customer guru for our times." Mark Price, MD, Waitrose

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