Customer Responsive Management: The Flexible Advantage

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Paperback / softback by Frank Davis, Jr. , Karl Manrodt Short Description:

This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved.... Read more

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Publisher: John Wiley & Sons Inc
Publication Date: 31/10/1996
ISBN13: 9781557865052, 978-1557865052
ISBN10: 1557865051

Number of Pages: 286

Non Fiction , Business, Finance & Law