Description
Book SynopsisCreating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution.
Trade ReviewThis useful and practical guide for front-line museum professionals offers a framework for ensuring stronger museum experiences by illuminating the important touchpoints and opportunities for meaningful connections between visitors and staff.
-- Antoniette M. Guglielmo, Ph.D., Director, Museum Leadership Institute
Colleen Higginbotham translates her years of experience and insights from the front lines into a blueprint for organizations looking to debunk that myth that museums can’t be secure and welcoming at the same time. Creating Great Visitor Experiences: A Guide for Museum Professionals is a must-have volume for museums of every size and content area.
-- Anne Corso, Executive Director, Southern Vermont Arts Center
