Description

Book Synopsis

Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution.



Trade Review

This useful and practical guide for front-line museum professionals offers a framework for ensuring stronger museum experiences by illuminating the important touchpoints and opportunities for meaningful connections between visitors and staff.

-- Antoniette M. Guglielmo, Ph.D., Director, Museum Leadership Institute

Colleen Higginbotham translates her years of experience and insights from the front lines into a blueprint for organizations looking to debunk that myth that museums can’t be secure and welcoming at the same time. Creating Great Visitor Experiences: A Guide for Museum Professionals is a must-have volume for museums of every size and content area.

-- Anne Corso, Executive Director, Southern Vermont Arts Center

Creating Great Visitor Experiences: A Guide for

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    Order before 4pm tomorrow for delivery by Thu 6 Aug 2026.

    A Hardback by Colleen Higginbotham Colleen Higginbotham

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      View other formats and editions of Creating Great Visitor Experiences: A Guide for by Colleen Higginbotham Colleen Higginbotham

      Publisher: Rowman & Littlefield
      Publication Date: Publication Date: 15/08/2022
      ISBN13: 9781538150214, 978-1538150214
      ISBN10: 1538150212

      Description

      Book Synopsis

      Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution.



      Trade Review

      This useful and practical guide for front-line museum professionals offers a framework for ensuring stronger museum experiences by illuminating the important touchpoints and opportunities for meaningful connections between visitors and staff.

      -- Antoniette M. Guglielmo, Ph.D., Director, Museum Leadership Institute

      Colleen Higginbotham translates her years of experience and insights from the front lines into a blueprint for organizations looking to debunk that myth that museums can’t be secure and welcoming at the same time. Creating Great Visitor Experiences: A Guide for Museum Professionals is a must-have volume for museums of every size and content area.

      -- Anne Corso, Executive Director, Southern Vermont Arts Center

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