Description
Book SynopsisIn business, change is a constant. All successful companies are making changes all of the time. And change agents are the people who develop, socialize, and lead such initiatives. They are the sine qua non of the transformation process. It is hard work for bright boys and girls.
Corporate Goad: Case Studies in Transformational Change is designed to challenge and inspire the change agents of today. Kurt Krauss presents six indispensable coaching points and six key performance leverage areas, and brings them to life through thirty case studies of memorable assignments that he led over his long and successful management consulting career.
Mr. Krauss draws the case studies from his work with companies and institutions such as Marriott Corporation, Target Stores, Johns Hopkins Hospital, Norwegian Caribbean Cruise Lines, and General Motors.
This book is a must-read for all current and potential agents of change: executives, managers, project leaders, management consultants, business school students, and anyone else who is interested in the change management process.
Table of ContentsIntroduction .............................................
Setting the Stage ............................................... 7
About the Numbers ............................................ 9
About the Words .............................................. 10
The Change Agent’s Lament .................................... 12
The Change Agent’s Handbook ........................... 11
Build Disciples ................................................ 19
Lead from the Front ........................................... 27
Get Their Attention ........................................... 39
Define the Problem ............................................ 47
Challenge Conventional Thinking ............................... 57
Live Your Values .............................................. 69
The Change Agent’s Tool Kit ............................. 75
Challenge the Value Proposition ................................ 83
Align the Organization ........................................ 93
Streamline Processes ......................................... 103
Increase Utilization .......................................... 113
Reduce Complexity .......................................... 123
Challenge & Optimize Pricing ................................. 135 The Change Agent’s Destiny ............................. 145
Key Diagnostic Analyses ...................................... 151
Core Problems ............................................... 173
The Transformative Solution .................................. 179
Implementation .............................................. 193
The Results .................................................. 195
Following Up ........................................... 201
Finis .................................................... 211
Acknowledgments ...................................... 215
Bibliography ............................................ 217
Index ................................................... 219
