Description

Book Synopsis

Most quality management programs focus on the tools that can be employed to improve quality, but the long-term results of these efforts have been mixed.



Table of Contents
Foreword Preface The Quest for Quality How Much Quality Is Enough? Creating a Quality Culture Building a Foundation for Quality Making Quality Happen Making Quality a Strategic Priority Sharpening Customer Focus Organizing a Process Improvement Effort Developing People Recognizing and Rewarding Performance Emerging Challenges Nurturing a Learning Environment Moving Forward Summary and Conclusions Index

Corporate Culture and the Quality Organization

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      Publisher: ABC-CLIO
      Publication Date: 11/30/2000 12:00:00 AM
      ISBN13: 9780899309033, 978-0899309033
      ISBN10: 0899309038

      Description

      Book Synopsis

      Most quality management programs focus on the tools that can be employed to improve quality, but the long-term results of these efforts have been mixed.



      Table of Contents
      Foreword Preface The Quest for Quality How Much Quality Is Enough? Creating a Quality Culture Building a Foundation for Quality Making Quality Happen Making Quality a Strategic Priority Sharpening Customer Focus Organizing a Process Improvement Effort Developing People Recognizing and Rewarding Performance Emerging Challenges Nurturing a Learning Environment Moving Forward Summary and Conclusions Index

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