Description
Book SynopsisThe 2003 edition of
Cops, Teachers, Counselors has become one of the more visible books in this field of research. It was based on NSF-supported field research in two US states and five different agencies. This new edition wraps an expanded theoretical framing around the original chapters.
Table of Contents
- List of Stories
- Foreword
- Acknowledgments for the First Edition
- Acknowledgments for the New Edition
- Part 1. Two Narratives of Street-Level Work
- 1. Dealing with Faces
- 2. State Agents, Citizen Agents
- 3. Story Worlds, Narratives, and Research
- 4. Physical and Emotional Spaces
- Part II. Enacting Identities in the Workplace and on the Streets
- 5. Workers Unite: Occupational Identities and Peer Relations
- 6. Organizational and Social Divisions among Street-Level Workers
- 7. Putting a Fix on People: Identity, Conduct, and Street-Level Work
- Part III. Normative Decision Making: Moralities over Legalities
- 8. Who Are the Worthy?
- 9. Responding to the Worthy
- 10. Street-Level Worker Knows Best
- 11. Getting the Bad Guys
- 12. Streetwise Workers and the Power of Storytelling
- Part IV. Reframing Frontline Inquiry
- 13. Encounters, Agency, and Pragmatism
- 14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent
- Afterword
- Appendix A. Methodology
- Appendix B. Entry Interview
- Appendix C. Questionnaire and Exit Interview
- Appendix D. Story Cover Page
- Appendix E. Story Codes
- Notes
- References
- Index
