Description

Book Synopsis
The 2003 edition of Cops, Teachers, Counselors has become one of the more visible books in this field of research. It was based on NSF-supported field research in two US states and five different agencies. This new edition wraps an expanded theoretical framing around the original chapters.

Table of Contents
  • List of Stories
  • Foreword
  • Acknowledgments for the First Edition
  • Acknowledgments for the New Edition
  • Part 1. Two Narratives of Street-Level Work
  • 1. Dealing with Faces
  • 2. State Agents, Citizen Agents
  • 3. Story Worlds, Narratives, and Research
  • 4. Physical and Emotional Spaces
  • Part II. Enacting Identities in the Workplace and on the Streets
  • 5. Workers Unite: Occupational Identities and Peer Relations
  • 6. Organizational and Social Divisions among Street-Level Workers
  • 7. Putting a Fix on People: Identity, Conduct, and Street-Level Work
  • Part III. Normative Decision Making: Moralities over Legalities
  • 8. Who Are the Worthy?
  • 9. Responding to the Worthy
  • 10. Street-Level Worker Knows Best
  • 11. Getting the Bad Guys
  • 12. Streetwise Workers and the Power of Storytelling
  • Part IV. Reframing Frontline Inquiry
  • 13. Encounters, Agency, and Pragmatism
  • 14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent
  • Afterword
  • Appendix A. Methodology
  • Appendix B. Entry Interview
  • Appendix C. Questionnaire and Exit Interview
  • Appendix D. Story Cover Page
  • Appendix E. Story Codes
  • Notes
  • References
  • Index

    Cops Teachers Counselors Stories from the Front

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      Order before 4pm tomorrow for delivery by Mon 29 Jun 2026.

      A Paperback by Steven Williams Maynard–moody, Michael Craig Musheno

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        Publisher: LUP - University of Michigan Press
        Publication Date: 5/10/2022 12:00:00 AM
        ISBN13: 9780472055241, 978-0472055241
        ISBN10: 0472055240
        Also in:
        Social welfare, social policy and social services Sociology and anthropology

        Description

        Book Synopsis
        The 2003 edition of Cops, Teachers, Counselors has become one of the more visible books in this field of research. It was based on NSF-supported field research in two US states and five different agencies. This new edition wraps an expanded theoretical framing around the original chapters.

        Table of Contents
        • List of Stories
        • Foreword
        • Acknowledgments for the First Edition
        • Acknowledgments for the New Edition
        • Part 1. Two Narratives of Street-Level Work
        • 1. Dealing with Faces
        • 2. State Agents, Citizen Agents
        • 3. Story Worlds, Narratives, and Research
        • 4. Physical and Emotional Spaces
        • Part II. Enacting Identities in the Workplace and on the Streets
        • 5. Workers Unite: Occupational Identities and Peer Relations
        • 6. Organizational and Social Divisions among Street-Level Workers
        • 7. Putting a Fix on People: Identity, Conduct, and Street-Level Work
        • Part III. Normative Decision Making: Moralities over Legalities
        • 8. Who Are the Worthy?
        • 9. Responding to the Worthy
        • 10. Street-Level Worker Knows Best
        • 11. Getting the Bad Guys
        • 12. Streetwise Workers and the Power of Storytelling
        • Part IV. Reframing Frontline Inquiry
        • 13. Encounters, Agency, and Pragmatism
        • 14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent
        • Afterword
        • Appendix A. Methodology
        • Appendix B. Entry Interview
        • Appendix C. Questionnaire and Exit Interview
        • Appendix D. Story Cover Page
        • Appendix E. Story Codes
        • Notes
        • References
        • Index

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