Description
Book SynopsisToday's successful manager needs new tools to accomplish the business objectives of the 1990s--greater profitability, supervising with a smaller middle management, and tighter internal controls.
Trade ReviewTraditional consulting is failing to meet client needs because itoverlooks a key source of information: the client. Tritter'sfacilitative techniques take consulting to the next level,detailing processes for sharing knowledge and gaining agreement.His focus on Control Self-Assessment gives the reader an excellentleverage point for improving business performance. With an emphasison "how-to", this book gives practical techniques for assessing andmanaging business risk.--(Tom McNamee, President, Sales Focus,Inc.)
Control Self-Assessment: A Guide to Facilitation-Based Consultingprovides a comprehensive guide to understanding the processesinvolved in CSA facilitation. Realistic problem-solving examplesguide the novice facilitator through common facilitation pitfallsto enable the planning of a successful meeting. A good referencetool.--(Lynda Sharpe-LeLonde, President, Sharpe Decisions Inc.)
Table of ContentsFacilitative Consulting and Control Self-Assessment: AnIntroduction.
Understanding the Basis of Facilitation: Models to Remember.
Definitions and Distinctions.
A Control Self-Assessment Session to Improve BusinessPerformance.
Planning a Control Self-Assessment Session to Assess BusinessRisk.
Importance of Frameworks.
Using Facilitation as a Consulting Sales Tool.
Different Control Self-Assessment Processes, DifferentObjectives.
Necessary Skills, Qualities, and Values of a Facilitator.
Electronic Voting Systems.
Appendices.
Index.
