Description

Book Synopsis
When an employee leaves an organization, their knowledge and experience are lost. Common sense would dictate that organizations would prepare for such a contingency by developing systems to preserve the critical knowledge of their departing employees. All too often, though, this is not the case.

Table of Contents
Introduction.

PART 1: KNOWLEDGE CONTINUITY IN THE INFORMATION AGE.

1. Knowledge Loss in the Information Age.

2. Knowledge as a Capital Asset.

3. Knowledge Continuity: The New Management Function.

4. The Knowledge Learning Curve.

PART II: CONFESSIONS OF A CONTINUITY MANAGER.

5. Getting Started.

6. Six Steps to Continuity Management.

7. The Knowledge Continuity Assessment.

8. Designing the Knowledge Profile.

9. Developing K-PAQ: The Knowledge Profile Analysis Questions.

10. Developing K-Quest: The Knowledge Questionnaire.

11. Creating the Knowledge Profile.

PART III: KNOWLEDGE ASSET MANAGEMENT.

12. Operational Knowledge Transfer and Acquisition.

13. Realignment of the Organizational Culture and Reward System.

14. Continuity Management in Practice.

References.

Acknowledgments.

Index.

About the Authors.

Continuity Management

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    A Hardback by Hamilton Beazley, Jeremiah Boenisch, David Harden

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      Book details

      Publisher John Wiley & Sons Inc
      Published 2 September 2002
      ISBN-13 9780471219064
      978-0471219064
      ISBN-10 0471219061

      Description

      Book Synopsis
      When an employee leaves an organization, their knowledge and experience are lost. Common sense would dictate that organizations would prepare for such a contingency by developing systems to preserve the critical knowledge of their departing employees. All too often, though, this is not the case.

      Table of Contents
      Introduction.

      PART 1: KNOWLEDGE CONTINUITY IN THE INFORMATION AGE.

      1. Knowledge Loss in the Information Age.

      2. Knowledge as a Capital Asset.

      3. Knowledge Continuity: The New Management Function.

      4. The Knowledge Learning Curve.

      PART II: CONFESSIONS OF A CONTINUITY MANAGER.

      5. Getting Started.

      6. Six Steps to Continuity Management.

      7. The Knowledge Continuity Assessment.

      8. Designing the Knowledge Profile.

      9. Developing K-PAQ: The Knowledge Profile Analysis Questions.

      10. Developing K-Quest: The Knowledge Questionnaire.

      11. Creating the Knowledge Profile.

      PART III: KNOWLEDGE ASSET MANAGEMENT.

      12. Operational Knowledge Transfer and Acquisition.

      13. Realignment of the Organizational Culture and Reward System.

      14. Continuity Management in Practice.

      References.

      Acknowledgments.

      Index.

      About the Authors.

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