Description
Book SynopsisThis book offers students a solid grounding in the core knowledge and skills of communication needed for effective practice. It takes the key theories and explains them in a systematic and practice-related way, to help undergraduate and postgraduate students develop a critical understanding of the subject.
Trade ReviewThe text covers many areas for consideration including brain development, human emotion, listening skills, reflection, methods of contact, working with groups, and ‘groups’ of individual experiences such as people who may be seeking asylum or people who have additional support and communication needs. Koprowska layers the different contexts and considerations of practice in an accessible and structured way. -- Louise Henry * Scottish Journal of Residential Child Care - Vol 19, No 3 *
Table of ContentsChapter 1: Communication skills: don′t they just come naturally? Chapter 2: What do we know about effective communication? Chapter 3: The human face of social work: understanding emotion and non-verbal communication Chapter 4: Getting started Chapter 5: Making progress and managing endings Chapter 6: Communicating with children and families Chapter 7: Working with groups Chapter 8: Working with people with additional communication needs: communicative minorities Chapter 9: Working with involuntary service users Chapter 10: Safety and risk: working with hostility and deception Chapter 11: The demands and rewards of interpersonal work
