Description

Book Synopsis
You don't have to be gifted to be a great credit collector. All you need is a desire to learn from the best... and that's the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo.

Table of Contents
Preface.

Acknowledgments.

Chapter 1. A New Collection Science Is Born.

Chapter 2. Oratory and Advanced Communication Skills.

Chapter 3. Selling Psychology Applied to Collections.

Chapter 4. Advanced Collection Techniques.

Chapter 5. Small-Balance Collection.

Chapter 6. Suing in Small Claims Court.

Chapter 7. Making Your Debtors an Offer They Can't Refuse.

Chapter 8. Skip Tracing and Asset Searches.

Chapter 9. Legal Recovery.

Chapter 10. Enforcement of Money Judgments and Investigatory Skills.

Chapter 11. Case Studies.

Chapter 12. Conclusion.

Appendix: Accounts Receivable Proficiency Exam.

Index.

Collection Management Handbook 3E The Art of

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    A Hardback by A. Michael Coleman

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      Book details

      Publisher John Wiley & Sons Inc
      Published 25 November 2003
      ISBN-13 9780471456049
      978-0471456049
      ISBN-10 0471456047
      Also in:
      Finance and accounting

      Description

      Book Synopsis
      You don't have to be gifted to be a great credit collector. All you need is a desire to learn from the best... and that's the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo.

      Table of Contents
      Preface.

      Acknowledgments.

      Chapter 1. A New Collection Science Is Born.

      Chapter 2. Oratory and Advanced Communication Skills.

      Chapter 3. Selling Psychology Applied to Collections.

      Chapter 4. Advanced Collection Techniques.

      Chapter 5. Small-Balance Collection.

      Chapter 6. Suing in Small Claims Court.

      Chapter 7. Making Your Debtors an Offer They Can't Refuse.

      Chapter 8. Skip Tracing and Asset Searches.

      Chapter 9. Legal Recovery.

      Chapter 10. Enforcement of Money Judgments and Investigatory Skills.

      Chapter 11. Case Studies.

      Chapter 12. Conclusion.

      Appendix: Accounts Receivable Proficiency Exam.

      Index.

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